We offer free returns, no questions asked if the item is in it's original condition (excluding shipping).
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the item you have purchased is delayed in arriving you must allow up to:
7 working days within the UK
14 working days with the EU
25 working days in the United States
30 working days Rest of the world.
To be eligible for a refund. Prior contact must of been made so an investigation into the whereabouts of your parcel can be conducted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Skinny Coffee Club Ltd., Unit 9 Target Point, Kirkby, Merseyside, L33 7AD.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Skinny Coffee Club Ltd., Unit 9 Target Point, Kirkby, Merseyside, L33 7AD.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please include a note inside the package with your order number and full name so that we can identify the return. Upon inspection we will then issue a refund to the original card you made payment from.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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